We’re here to help.
A question about your account, a change to your website, or an issue that needs a set of eyes — this is the fastest way to reach the AIM team and open a request we can track from start to finish.
Submit a request
Tell us what you need and we’ll get it into the queue. The more detail you share, the faster we can help.
More ways to reach us
Customer Portal
Open a new ticket, check its status, and keep every request in one place. Best for anything you want tracked.
Log in & open a ticketCall us
Prefer to talk it through? Reach the team directly for time-sensitive or urgent issues during business hours.
(817) 592-5586Email us
Send the details and any screenshots. We’ll route your message to the right person and follow up.
Support@aim-tex.comTest your site
Run a quick health check on your site before you file — sometimes it points straight to the fix.
Run the checkHelp us fix it faster
A few details up front means fewer back-and-forth messages and a quicker resolution. Include whatever of the following applies:
- The URL of the page or website where the issue shows up
- What you expected to happen, and what happened instead
- A screenshot or short screen recording, if you have one
- The browser and device you were using
- Whether it’s blocking your business, so we can prioritize
Hours & response
Monday–Friday
9:00 AM – 5:00 PM Central
Most requests answered within
one business day
Prioritized — call us and flag
the ticket as urgent
Support FAQ
How do I open a support ticket?
Log in to the Customer Portal to open and track a ticket yourself, or email Support@aim-tex.com and we’ll create one for you.
What are your support hours?
Monday through Friday, 9:00 AM to 5:00 PM Central. Urgent, site-down issues are prioritized outside those hours wherever possible.
My website is down — what should I do?
Call (817) 592-5586 right away. If you can, also open a ticket in the portal and mark it urgent so we have the details in front of us.
Can I request changes to my website?
Yes. Open a ticket with the page URL and a description of the change you’d like, and we’ll scope it and schedule the work.
I’m not a client yet — can you still help?
Absolutely. Reach out through our contact page or schedule a consultation, and we’ll point you in the right direction.
